We will try our best to deliver the items to your nominated delivery address within the specified time period. You will receive a notification via email by Oil Perfect in the unlikely event of any delivery delay caused by us. We will not be responsible for any losses suffered or incurred due to delay, lost packages, or incorrect delivery addresses provided.
For shipping within Singapore:
- Free shipping for all Singapore orders.
- You should receive your order within 3 – 5 working days.
For orders that include customised face oils, it will take approximately 12 working days to arrive as they are made to order and handcrafted in Australia.
For international orders:
- Free shipping for international orders above SGD $120.
- For orders below SGD $120:
|Countries We Ship||Shipping Fee (flat rate)|
|New Zealand||SGD $18|
|China, Hong Kong, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam||SGD $22|
|Canada & United States||SGD $24|
|United Kingdom||SGD $28|
International orders are processed and shipped within 3 working days. If you do not receive your orders within 2 weeks, please email us at firstname.lastname@example.org.
For countries not listed, please email us at email@example.com for order and shipping details. We will send you the quotation for shipping costs. Purchase will be shipped after payment is received.
We use Australian Post that comes with tracking. The time of delivery depends on the speed of custom clearance in each country.
Please note that international orders may be subjected to import taxes, customs duties, and fees by the destination country. Payment of any duties and taxes is the responsibility of the recipient. We have no control over these charges and are not responsible for any reimbursement of custom fees or taxes.
In the event that your packages are not delivered due to being refused (e.g. packages not cleared by customs) or unsuccessful delivery (e.g. packages not collected in the local post office), we will not be liable for the loss.